No career is perfect and like all career options, there will be some disadvantages that come along with choosing to pursue a career as a customer service representative. Taking the time to consider these disadvantages is just as important as considering the benefits when deciding whether or not this is the right career path for you.
Disadvantage #1: Dealing With Unhappy Customers
A large part of what a CSR does is to deal with customer complaints. Unfortunately, this often means that when you answer the phone, the person on the other end of the phone will not be happy. Hopefully if you do your job correctly, the person will be much happier by the time your conversation comes to a close. However, this is not always the case. In some cases, you may find yourself dealing with irate customers who can be verbally abusive. The trick is, you cannot allow their negative attitude to affect the way you deal with that customer or the one that comes after them.
Disadvantage #2: Lack Of Face-to-Face Interaction
Depending upon what industry you choose to work in, you could find yourself spending your entire day on the phone rather than interacting with customers face-to-face. For people who find it difficult to sit still for long periods of time, this can be a very serious disadvantage.
While it is important to consider both the pros and cons of being a customer service rep, it is also important to remember that not all of these characteristics will apply to all people. For instance, while some people like to be able to physically interact with people all day, others will prefer the ability to work in a call center. By keeping your own personal preferences in mind when reviewing the disadvantages above, you can ultimately make the most informed decision regarding your potential career as a CSR.